[Purchase>Product] Where can I confirm my purchase?
You can check the Confirm Purchase tab in the upper right field by clicking on the purchased product on the left side of Pixelplus [Library].
Please download it after confirming your purchase!
[Purchase > Product] What if I use the limit on the number of downloads?
For products purchased from existing PIXEL sc, the number of downloads is basically three times.
Downloads are updated every Tuesday at 00:00.
One Individual Plan, twice Group Plan, and one Tutorial will be added. If you purchase a license from Pixelplus,
Downloads are added every Monday based on 00:00.
One Individual Plan, twice Group Plan, and one Tutorial will be added.[Purchase> Product] There is a problem with the product you purchased
We recommend that you contact the seller directly if the downloaded file is damaged or if the product you purchased is different from the product you downloaded.
Please refer to the email address below for the seller's contact information, and if it is difficult to resolve, please contact the customer service center or Channel Talk.
[Purchase> Product] Is it possible to purchase the same product in duplicate?
Group plan can be purchased in duplicate.
In the case of Group plan, the number of projects is limited to one, so you have to purchase and use several of the same products to use them for multiple projects.
[Purchase>Product] I don't know how to use the purchased product
Check [Customer Center] → [How to use the Clip Studio] for instructions on how to use the clip studio.
For 3D content, please check if a program that matches the extension name is installed.
If there is no instruction on how to use it, please write a product name and the difficult part to use and contact the customer service center or Channel Talk.
[Purchase> Product] I'd like to change the extension name of the purchased product
We recommend that you contact the seller. If it is difficult to solve, please contact us through Channel Talk.
[Purchase>Product] The product I had in my shopping basket disappeared from the seller's store
This product has been discontinued due to the seller's request or problem.
Your purchase can be found on the left side of Pixelplus [Library] → [Purchased Plan], and is available if you have a remaining right to use.
The plan is valid even if the number of people, projects, and duration of the right to use are discontinued.
